At SP Art & Craft Avenue, customer satisfaction is important to us. However, due to the handmade and customized nature of our products, we maintain a strict no-return policy. Please review the details below:
- No Returns on Delivered Items
Since all our artwork, including custom nameplates and paintings, is handmade and personalized to meet your specific requirements, we do not accept returns once an item has been delivered. This policy ensures the quality and exclusivity of our creations.
- Exceptions: Damaged or Defective Items
While we do not accept returns, we understand that unforeseen issues may occur during transit. If your item arrives damaged or defective, please notify us within 48 hours of delivery. To resolve the issue, we may offer
- A partial refund of up to Rs. 200 for damage to frames.
- A return of the wrong product delivered.
Steps to Report an Issue:
- Contact us via email at artbyshilmani@gmail.com or the phone number provided in your invoice.
- Provide your order details and attach clear photographs of the damaged item and packaging. To claim refund, the customer must send the video of opening the package.
- Customization Confirmation
Before production begins for custom orders, we will contact you to confirm all customization details. Once approved, changes cannot be made, and cancellations are not permitted.
- Contact Us
For any questions about this policy or concerns with your order, please reach out to us.